Shipping policy

Shipping Policy

Thank you for shopping at GONZO! Ramen. We are dedicated to providing a smooth and efficient shipping process for our customers. Please read our Shipping Policy carefully to understand how we handle shipping and delivery for orders placed on our Shopify site.

Shipping Destinations

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

Shipping Methods and Costs

We offer various shipping methods to accommodate your needs, including standard and expedited options. Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the available shipping methods and their costs during the checkout process.

Order Processing Time

We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-3 business days. Please note that processing times may be longer during holidays, weekends, or periods of high order volume.

Estimated Delivery Time

Delivery times vary depending on the shipping method you choose and your location. Once your order has shipped, you will receive a shipping confirmation email with a tracking number that allows you to track the progress of your shipment. Please note that the estimated delivery time provided at checkout is an estimate only and is not guaranteed.

Shipping Delays

We do our best to ensure that your order arrives in a timely manner, but we cannot control factors such as carrier delays, inclement weather, or other unforeseen circumstances that may impact the delivery of your package. GONZO! Ramen is not responsible for shipping delays caused by factors outside of our control.

Lost or Damaged Packages

If your package is lost, please contact us at support@gonzoramen.com, and we will assist you in filing a claim with the carrier. If your package arrives damaged, please notify us within 48 hours of receiving the package, and provide photographs of the damaged items and packaging. We will work with you to resolve the issue and, if necessary, send a replacement or issue a refund.

Address Changes and Order Cancellations

Please ensure that you provide an accurate shipping address when placing your order. If you need to change the shipping address after your order has been placed, please contact us immediately at support@gonzoramen.com. We will do our best to accommodate your request, but we cannot guarantee that we will be able to update the address before your order ships.

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel your order before it ships.

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at support@gonzoramen.com.